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Saturday Evening (1 unit, 18:30-22:00)

T1. A Whirlwind Tour of CSCW Research

Instructors: Elizabeth Churchill, FX Palo Alto Laboratory (FXPAL), USA and Joe McCarthy, Intel Research, USA

Origin: An update of a highly-rated tutorial presented at CSCW in 1998 and 2000.

Goals and content: To provide an exciting overview of the world of CSCW for newcomers to the field. We will offer a tour of some of the past, present and future key themes and contributions of CSCW. The design of computer technologies for the effective support of cooperative work has been CSCW's traditional focus. However, in recent years many exciting new areas of CSCW research have emerged with the penetration of networked communication technologies into arenas beyond the workplace. We will therefore consider recent research and design initiatives with regard to communication technologies for the home, for communications between family and friends, and in the arts and entertainment industries. The tutorial will also highlight many of the items in the CSCW 2002 program, providing a context and a roadmap for navigating the conference. Accompanying materials will point attendees to major publications with CSCW and related research areas.

Intended audience: Both first-time attendees and CSCW veterans who want an overview of the CSCW conference, including Sunday's tutorial program, and who want to learn more about contemporary CSCW research.

About the instructors: Elizabeth Churchill's research focuses on 'social' technologies, and in particular the design of computer-based communication and collaboration technologies. She has a particular interest in virtual environments and online communities. Joe McCarthy’s research involves a blend of ubiquitous computing and computer supported cooperative work (& play): inserting technology into physical spaces that can help create, maintain and enhance relationships among people. Elizabeth and Joe are the conference co-chairs for CSCW 2002.

Sunday Full-Day (2 units, 9:00-18:00)

T2. Collaboration Technology in Teams, Organizations, and Communities

Instructors: Jonathan Grudin, Microsoft Research, USA and Steven Poltrock, The Boeing Company, USA

Origins: An update of a tutorial presented at many HCI and CSCW conferences.

Goals and Content: Learn about technologies being used to support groups, organizations, and online interaction. Hear about successes and problems that are encountered. See how different disciplines contribute to collaborative systems and how these technologies affect individuals, groups, organizations and society. The tutorial addresses support for small groups and for organizations, and emerging support for communities.

Discover the multidisciplinary nature of computer supported cooperative work

Discuss experiences with technologies that support communication, collaboration, and coordination

Understand behavioral, social, and organizational challenges to developing and using these technologies

Learn successful development and usage approaches

Anticipate future trends in technology use and global social impacts

Intended Audience: This introductory overview tutorial is for actual and potential users, developers, researchers, marketers, or managers of systems designed to support groups and organizations. Broad experience with collaborative technologies is not expected.

Presentation format: Lecture, video, and group exercises

About the instructors: Steven Poltrock and Jonathan Grudin, co-chairs of CSCW’98, began collaborating in 1986. Steven Poltrock introduces, evaluates, and deploys collaborative technologies to support teamwork, knowledge management, and workflow management. Jonathan Grudin, Editor in Chief of ACM Transactions on CHI, has worked as developer and researcher in this area.

T3. The Theory and Practice of Fieldwork for Systems Development

Instructors: Dave Randall, Manchester Metropolitan University, UK and Mark Rouncefield, Lancaster University, UK

Origin: An update of a highly rated CSCW and ECSCW tutorial to reflect recent developments in the field.

Goals and Content: The tutorial has the objective of developing an appreciation of the various and practical issues that arise during the conduct of ‘naturalistic’ enquiry. Competing perspectives will be examined, compared and contrasted. The tutorial will assess competing claims concerning the relevance of the ‘social setting’ in which work takes place and the consequences for system development. We argue that the study of socially organised cooperation is central to new generations of systems in organisational contexts.

Participants will learn the relevance of theoretical perspectives to the practice of fieldwork, and to the problem of capturing social complexity.

The practical problems, strategies and choices of the fieldworker in performing observational studies will be discussed.

Experiences gleaned from a range of studies in commercial and industrial settings, domestic environments and public spaces - will be examined.

Technologies for supporting analysis, especially the use of video, will be examined.

Problems of method, communication and comprehension in collaborations between ethnographer and system developer will be presented.

Intended audience: The tutorial will be of use to those who are intending to embark on observational studies themselves, and to system developers who wish to become familiar with issues arising from the adoption of observational methods.

About the instructors: Dave Randall, a Senior Lecturer at Manchester Metropolitan University, has been involved in a range of projects including; Air Traffic Control (ATC); retail finance; museums and domestic environments. Mark Rouncefield, a Senior Research Fellow at Lancaster University has conducted fieldwork investigations of financial services; managerial work; healthcare and domestic environments.

T4. Understanding Collaborative Activities and Applications: Methods for Studying Usefulness, Usability and Use of CSCW Systems

Instructors: Diane J. Schiano, Stanford University, USA and Bonnie A. Nardi, Agilent Technologies, USA

Origin: Developed from a highly-rated Stanford course.

Goals and Content: Collaborative systems are complex and changeable, encompassing interactions among humans and between humans and technology. Careful study is required to understand them well. This tutorial characterizes the major procedures for studying the usefulness, usability and use of collaborative systems. These include self-report methods — open-ended and structured interviews, surveys, diaries and invited comments — and observational methods — participant observation, artifact collection, monitoring and logging, and task performance studies. Qualitative and quantitative data analyses, and phenomenological and positivistic explanatory perspectives are discussed. The tutorial provides: 1) an overview of CSCW research design philosophies, principles and pragmatics, 2) specific procedures for studying collaborative systems, presenting results and making recommendations, 3) extended examples from our own research, guidelines, tools-and-tips, and useful resources for conducting studies and evaluating findings, and 4) “CSCW Research Design Clinic,” an opportunity for expert and peer feedback on practical problems brought in for discussion.

Intended Audience: Those desiring to conduct or understand studies of CSCW systems, including users, designers, developers, researchers, marketers, and managers.

Instructors: Diane Schiano, a research psychologist with extensive teaching experience, is currently a visiting scholar in the Computer Science Department, Stanford University. She has done research at Stanford, NASA/Ames, Sun Microsystems, Interval Research, AT&T Laboratories, and as an industry consultant. CSCW projects include studies of virtual communities, teen use of messaging media, and instant messaging in the workplace. Bonnie Nardi is an anthropologist at Agilent Laboratories in Palo Alto, California. She has investigated collaborative work in offices, schools, libraries, hospitals and laboratories. Her most recent book is Information Ecologies: Using Technology with Heart (MIT Press, 1999). Diane and Bonnie co-taught “Ethnographic and Experimental Approaches to Usefulness and Usability” at Stanford, Spring 2002.

T5. Qualitative Analysis Tool Overview

Instructors: Laura Neumann, Nelle Steele, and Tracey Lovejoy, Microsoft Corporation, USA

Origin: This tutorial is new for CSCW 2002.

Goals and content: This tutorial will give an overview of qualitative analysis software tools which automate the sometimes painful tasks of sorting, synthesizing, and re-sorting data. Participants will gain hands-on, working knowledge of an analysis tool which will give them a sense of the typical functionality in these tools. After taking this tutorial, students will be able to: 1) make an educated decision on whether or not to use an analysis tool, 2) decide which analysis package may be right for them, and 3) use an analysis tool in their research. The tutorial will include: a history of qualitative analysis tools; why one may or may not choose to use a qualitative analysis tool; how these tools may impact research design and / or data analysis design; features of qualitative analysis tools; a comparison of the most common qualitative analysis tools being used today; instruction and hands-on practice with one qualitative analysis tool; best practices / trouble spots when using qualitative analysis tools.

Intended audience: This tutorial is intended for qualitative researchers who are fed up with copying, pasting, stacking and sorting data as piles of paper or those that are simply interested in alternative qualitative data analysis methods. This tutorial will assume that the audience is familiar with qualitative research methods and / or field research. Previous experience with qualitative research tools is not expected.

About the instructors: Laura Neumann, Nelle Steele, and Tracey Lovejoy all share backgrounds in qualitative research and currently work at Microsoft. Laura Neumann has a Ph.D. in Library and Information Science. She has been working at Microsoft as a usability engineer for two years, and has been using various qualitative data analysis tools for the past 6 years. Her research has revolved around how scholars find, gather, use, and organize information. Nelle Steele has Master's degrees in Anthropology and Industrial Relations and is currently on hiatus from her Anthropology PhD program at the University of Wisconsin-Madison. Nelle has been at Microsoft as an ethnographer for 2 years, utilizing qualitative analysis tools for her data analysis. Tracey Lovejoy, also an ethnographer, did her Master's work in Social Science at the University of Chicago. Nelle and Tracey observe users across demographics, and then focus on incorporating real life issues and practices that emerge into the design and implementation of Microsoft products.

T6. Scenario-Based Usability Engineering (CANCELLED)

Instructors: Mary Beth Rosson and John M. Carroll, Virginia Tech, USA

Origin: This is a new tutorial for CSCW; earlier versions have been presented at CHI, DIS, ECOOP, OOPSLA, OzCHI, and UI.

Goals and content: Scenario-based design elaborates a traditional theme in human-computer interaction — that human characteristics and needs should be pivotal considerations in the design of tools and artifacts. In scenario-based usability engineering, descriptions of usage situations are more than orienting examples; they serve as first-class design objects. This tutorial presents an engineering framework for analyzing and transforming scenarios of work practice into new activities. Each scenario depicts actors, goals, supporting tools and other artifacts, and a sequence of thoughts, actions, and events through which goals are achieved, transformed, obstructed, and/or abandoned. The scenarios are iteratively analyzed, revised, and refined. Scenario transformation is inspired by metaphors and technology, constrained by knowledge of HCI and design tradeoffs, and refined through empirical evaluation. The concepts are introduced and exemplified with a running case study; students work in small groups to analyze and develop a second case study.

Intended audience: This tutorial presents and applies fundamental concepts and techniques for anyone seeking to produce usable interactive systems. We do not presume special knowledge or skill, so the tutorial might be of particular interest to less experienced designers or project managers. However, more experienced developers may find value in contrasting our scenario-based usability engineering methods with their own practices.

About the instructors: Mary Beth Rosson is Associate Professor of Computer Science at Virginia Tech. John M. Carroll is Professor of Computer Science and Director of the Center for Human-Computer Interaction at Virginia Tech. They have research interests in design and evaluation methods for interactive systems and in collaboration technologies. Rosson and Carroll are co-authors of Usability Engineering: Scenario-Based Development of Human-Computer Interaction (Morgan Kaufmann, 2002).

T7. Recommender Systems: Collaborating in Commerce and Communities

Instructors: Joe Konstan and John Riedl, University of Minnesota, USA

Origins: An updated version of our well-received CSCW 2000 tutorial, based on research from our GroupLens Research group and on experience from Net Perceptions, Inc.

Goals and content: After taking this tutorial, students will be ready to: (1) Design new recommender system applications; and (2) use recommender systems in their research. The content of the tutorial will include: history of recommender systems; elements of recommender systems; hands-on practice with recommender systems; techniques and algorithms for recommendation; review of existing use of recommender systems in practice — winners, losers, and weirdoes; a step-by-step design process for implementing a recommender system; state of the art and forthcoming research on recommender systems from the fields of CSCW, AI, machine learning, and information retrieval.

Intended audience: Practitioners and researchers interested in real-time personalization. The attendee will become familiar with the state-of-the-art in recommender systems, and will learn which approaches are successful in practice and which research ideas are most promising.

About the instructors: Joe Konstan and John Riedl direct the GroupLens Research group at the University of Minnesota, which has been researching recommender systems since 1992. They are co-founders of Net Perceptions, the leading vendor of recommender systems, and authors of the book Word of Mouse: The Marketing Power of Collaborative Filtering (WarnerBooks, to be released Fall 2002). They are both associate professors of computer science and engineering at the University of Minnesota. Both Konstan and Riedl are award-winning teachers with experience teaching conference tutorials and professional short courses.

T8. e-learning (CANCELLED)

Instructor: Lisa Neal, EDS and eLearn Magazine, USA

Origins: An update of a highly-rated CHI'98 and CHI'99 tutorial.

Goals and content: This tutorial provides a comprehensive overview of how to plan, design, deliver, and evaluate e-learning. The issues and steps in planning an e-learning program are covered, including how to pilot and evaluate a program. We examine the selection, deployment, and use of e-learning technologies, presenting categories of technologies and specific products within each category. We cover how to design online courses that are effective for the students, topic, and organizational settings in which they will be offered. We examine how delivering and supporting an online course differs from face-to-face and discuss how to compensate for the absence of visual cues and how to keep students engaged and motivated. Case studies and sample courses will illustrate the uses of e-learning technologies and the broad range of academic, corporate, and government situations in which e-learning is employed. The instructor will discuss best practices and lessons learned based on her experiences designing and delivering online courses as well as her experiences consulting for a variety of organizations moving into e-learning.

Intended audience: This introductory tutorial is designed for people who are planning online programs or developing or delivering e-learning. No background in collaborative technologies is necessary, although exposure or experiece will be helpful.

About the instructor: Lisa Neal is Editor-in-Chief of eLearn Magazine, www.eLearnmag.org, a Managing Consultant with Electronic Data Systems, and an Adjunct Professor at Tufts M">T9. Technical Issues in Mobile Collaboration

Instructors: Prasun Dewan, University of North Carolina-Chapel Hill, USA and Ivan Marsic, Rutgers University, USA

Origins: This is a new tutorial.

Goals and content: In this tutorial, we will look at the intersection of two emerging areas in distributed systems: computer supported cooperative work and mobile computing. The first part of the course will look at technical issues in synchronous collaboration using mobile computers connected in an ad-hoc network. Specific topics we will cover here are multi-device collaboration and dynamic replication and migration of shared applications and their connections to the Internet. The second part of the course will focus on technical issues in asynchronous mobile access to shared data. Specifically, we will cover automatic hoarding and merging of replicated mobile data. The final part will cover experience with synchronous and asynchronous mobile collaboration. We will present social and cognitive, and qualitative and quantitative evaluation studies.

Intended audience: The target audience is practitioners interested in design and evaluation of systems supporting mobile collaboration. The tutorial will assume that the audience consists of software developers but will make no assumptions about their familiarity with the field of CSCW. Thus it will be accessible to beginners in this field. At the end of the tutorial, the audience will understand the issues, approaches and experience in the fields of CSCW and mobile computing.

About the instructors: Prasun Dewan is a professor of computer science at the University of North Carolina. His interests are in infrastructure for implementing groupware, collaborative software engineering, object-oriented database systems, distributed operating systems, and ubiquitous computing. He is associate editor of ACM Transactions on Information Systems and ACM Transactions on Computer Human Interaction, and a member of the IFIPWG2.7 group on Engineering for Human Computer Interaction. He has given tutorials on CSCW for NTU (National Technology University) in Spring '93, IEEE '94 Conference on Data Engineering, CSCW'94, ECSCW'95, CSCW'96, ECSCW'97, CSCW'98, ECSCW'99, and CSCW 2000.

Ivan Marsic is the chief architect of the DISCIPLE system, which is an advanced groupware system for networked collaboration using disparate computing and communication capabilities. He is an Assistant Professor of Electrical and Computer Engineering at Rutgers University and has extensive experience in developing large-scale software systems. Prof. Marsic's research interests are in mobile computing, groupware, computer networks, and multimodal human-computer interfaces. He has authored over 80 journal and conference papers, one book, and three book chapters. Prof. Marsic is a member of IEEE, ACM, IFIP WG2.7/13.4, and International Academy for Advanced Decision Support, and has been a consultant to industry and government.

T10. Creating Web Sites to Support Social Interactions

Instructors: Andreas Girgensohn, Fuji Xerox Palo Alto Laboratory (FXPAL), USA and Alison Lee, IBM T.J. Watson Research Center, USA

Origins: This is a newly developed version of a successful series of tutorials on building Web-based collaborative applications. The tutorial is based on the instructors’ experiences with creating two social interaction sites. One of these is the CHI 2002 CHIplace site (archived at http://chiplace.fxpal.com/). The technical infrastructure of CSCWplace (http://www.cscwplace.org) builds on the CHIplace work.

Goals and content: The tutorial examines social interaction Web sites, the challenges in developing them, and some of the socio-technical components for seeding such sites.

We examine four sets of design strategies for creating social nteraction environments and motivate the importance of people and social interactions in producing positive outcomes in successful online social spaces such as common ground, sense of place, and socio-technical capital.

>We provide examples of important functions in online social spaces (e.g., cooperation, identity) and illustrate some social and technical mechanisms that have been used (e.g., social visualization).

We present the framework of a Social Web architecture consisting of social, computational, and data management tiers and describe technologies such as Java, Servlets, JavaServer Pages, XML and XSLT that are used to build social Web sites.

We illustrate how one set of design strategies, various Web technologies, and the Social Web architecture was used to develop socio-technical elements of the CHIplace site.

The tutorial consists of lectures, demonstrations, and two group exercises.

Intended audience: This is an intermediate level tutorial. It is intended for designers, researchers, and developers involved in developing and studying social spaces and online communities and people involved in CSCW and social computing who are interested in understanding how technology can mediate human-human interaction. No development experience in CSCW is required.

About the instructors: Andreas Girgensohn and Alison Lee have developed numerous Web systems that facilitate awareness, collaboration, and social interaction including two recent social interaction sites for CHI 2002 (CHIplace - archived at http://chiplace.fxpal.com/) and IBM Summer Co-op Program. They have research backgrounds in computer science, CSCW, and HCI. They have given many CHI and CSCW tutorials on building Web-based collaborative applications.

Sample notes: http://www.webcollab.com/course/sample-notes.pdf

T11. Understanding Homes, Consumers, and Technology (CANCELLED)

Instructors: Debby Hindus, Rapport Incorporated, USA and Scott D. Mainwaring, Intel Research, USA

Origin: A well-received half-day CHI 2002 tutorial, based on a Stanford course.

Goals and content: Technology is having more and more of an impact on everyday home life. Yet to date there has been much less attention paid to homes and consumers than to workplaces within the CSCW and design communities. This tutorial will provide attendees with the conceptual frameworks, research findings, and methodological tools for understanding the domain of homes and consumers and how technologies fit into that domain. Topics will include historical and cross-cultural perspectives; consumer segmentations and models; and study approaches and methodologies, along with research topics including social communication, media collections, and working at home. The tutorial will be interactive lectures supplemented with case studies, illustrative videos from consumer studies, and live demonstrations of web data gathering. Attendees will receive learning exercises to be performed in the tutorial and back home.

Intended audience: Academics and practitioners who are new to the home and consumer domain, or who are seeking a stronger quantitative and conceptual understanding of this domain. Product managers, designers and engineers will also benefit.

About the instructors: Debby Hindus recently co-founded Rapport Incorporated, following her work at Interval Research on consumers, communications, technology and the home. As a technologist and designer, Ms. Hindus has conducted studies of novel communications technology for workplaces and homes. She holds four US patents on novel UIs, an MS degree from the MIT Media Lab, and a BSCS degree from U-Michigan. Scott D. Mainwaring is a design ethnographer at Intel Labs, grounding technology design in field studies of consumer behavior and motivations. His research has focused on entertainment and communication technologies in home life, along with methodologies for using ethnographic data for design. He holds a PhD in cognitive psychology from Stanford, and a Harvard AB in computer science.

Sunday Morning (1 unit, 9:00-12:30)

T12 (half-day, 1 unit). Social Science Findings for CSCW Designers

Instructors: Mark Ackerman, University of Michigan, USA and Paul Dourish, University of California Irvine, USA

Origins: This tutorial was previously presented at CSCW 2000.

Goals and content: There is a growing body of social science findings that are important for those designing and building CSCW systems and applications. This tutorial aims to provide software engineers, user experience designers, and others with an overview of the core social science theories and findings relevant to CSCW application development. We will discuss, among many other findings, those studies that examine how people view information sharing, how people make sense of their situations, and what participants need to know about collaborative activities. Since social science findings are often dependent on the methodological and theoretical bases of that work, this tutorial will also provide a general overview of the theories and methods used in CSCW. The goal is to provide the understanding needed to successfully integrate social science findings into system work, and to teach designers and developers to become more sophisticated consumers of social science work.

Specific topics to be covered include methods and perspectives such as Symbolic Interactionism, Ethnomethodology, and Ethnography. In particular, the tutorial will explore their fundamental orientations, primary concerns and observations, and how they have been adopted and used in the context of CSCW. This will be followed by an explication of social findings that researchers have found particularly important for CSCW development.

Intended audience: Technical people who would like to know more about the social science side of CSCW. After taking this tutorial, participants should have a familiarity with a range of social perspectives which will serve as an introduction to the findings that support sociological contributions to CSCW.

About the instructors: Mark Ackerman is an Associate Professor of Information and of Computer Science at the University of Michigan. Mark is the author of numerous CSCW papers and articles, including work on Answer Garden and organizational memory. Paul Dourish is an Associate Professor of Information and Computer Science at the University of California, Irvine. Paul has been active in many areas of CSCW, and has studied topics such as awareness, consistency management, media spaces, and workflow technologies. He was a papers co-chair for CSCW 2000.

T14 (half-day, 1 unit). An Overview of Consistency Maintenance and Undo Techniques in Real-time Collaborative Systems

Instructor: Chengzheng Sun, Griffith University, Australia

Origin: A new tutorial for CSCW 2002, based on research from the instructor's ongoing REDUCE-related projects as well as from other representative research projects in the subject areas.

Goals and content: Consistency maintenance and undo are two major and interrelated technical challenges in the design of real-time collaborative systems, such as group editors, collaborative CAD and CASE systems, network-based multi-player games, and collaborative virtual environments. Techniques invented for consistency maintenance and undo in such systems are distinctive and also generally applicable to a wide range of distributed, interactive, and collaborative applications. This tutorial provides an overview of the issues and requirements for consistency maintenance and undo in these systems, and the techniques proposed to address these issues and requirements. After this tutorial, the attendee will learn what are the key consistency and undo problems facing the system designers, what are the state-of-the-art techniques for resolving these problems, which approaches are most promising and successful in practice, and which research issues, puzzles, and new directions are open for future exploration.

Intended audience: System designers seeking for technical solutions for collaborative system design problems, and researchers and postgraduates seeking for interesting, challenging, and relevant research topics in collaborative systems.

About the instructor: Dr. Chengzheng Sun is a Professor (Chair of Internet Computing) at Griffith University, Brisbane, Australia. His research interests are real-time collaborative systems and CSCW, Internet and Web computing technologies and applications, and distributed operating systems and computer networks. Dr. Sun has been the leader and chief investigator of a family of REDUCE-related projects in the area of collaborative systems since 1994.

Sunday Afternoon (1 unit, 14:30-18:00)

T13 (half-day, 1 unit). Behavioral Evaluation of CSCW Systems

Instructors: Gary M. Olson and Judith S. Olson, School of Information, University of Michigan, USA

Origins: An update of a highly-rated CSCW 2000 tutorial.

Goals and content: Evaluating CSCW systems is much more difficult than evaluating single-user systems because of the additional group and organizational factors. Behavioral evaluation consists of having people use CSCW technologies under appropriate conditions and gathering either qualitative or quantitative information about their behavior. We will examine a variety of methods, including case studies, large scale field studies, surveys, and laboratory studies.

Intended audience: This tutorial is appropriate for designers and adopters of CSCW systems, as well as researchers interested in understanding the use of such systems. Some familiarity with CSCW systems is recommended.

About the instructors: Gary M. Olson is Paul M. Fitts Professor of Human Computer Interaction and Associate Dean for Research at the School of Information and Professor of Psychology at the University of Michigan. Judith S. Olson is Richard W. Pew Professor of Human Computer Interaction at the School of Information, as well as Professor of Psychology, and Business at the University of Michigan. Gary and Judy were the program co-chairs for CSCW 96.

T15 (half-day, 1 unit). Visual Support for Conversations

Instructors: Steve Harrison and Sara Bly

Origins: A new tutorial for CSCW 2002.

Goals and content: People naturally augment discussions by sketching, pointing and gesturing. In the late 80’s and 90’s, a number of research systems explored shared drawing in mediated conversations, uncovering some subtle but important design principals. Since that time commercial collaboration systems have provided support for sharing images, sketching and gesturing over them. Many of these tools incorporate elements of shared drawing systems without understanding the motivation, use, or elements that make one successful in practice. The course will review a few systems, the design principals upon which they were built, and evaluate some current offerings against these principals.

Intended audience: This half-day tutorial is intended to educate a new generation of CSCW researchers, developers of commercial systems, and those selecting systems. The attendee will become familiar with the underlying ideas that make shared drawing systems essential in particular areas and the metrics for design of successful systems.

About the instructors: While members of the research staff at Xerox PARC and as an offshoot of the Media Space project, Steve Harrison and Sara Bly conducted seminal research on shared drawing and shared representational spaces. Experiments in shared drawing led in part to the oft-cited papers, “Re-Placing Space,” “Managing a trois: A study of a multi-user drawing tool in distributed design work,” “Commune: A Shared Drawing Surface,” and “A Use of Drawing Surfaces in Different Collaborative Settings.” Both are now independent consultants interested in design, design-processes, collaboration, and the integration of factors required to make technology work.

cscw2002-info @ acm.org