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Jonathan Grudin and Steve Poltrock, chairs
CSCW 2004 will offer tutorials designed to give participants the opportunity to learn about CSCW concepts and techniques in intensive sessions. Registration is required for tutorials.
Saturday Evening, November 6 (1 unit, 18:30-22:00)
- A Whirlwind Tour of CSCW Research - Herbsleb & Olson (Joliet)
Sunday Full-Day, November 7 (2 units, 9:00-18:00)
- Collaboration Technology in Teams, Organizations, and Communities - Grudin & Poltrock (Williford A)
- Withdrawn
Collaboration Consistency Maintenance, Group Undo, and Transparent Adaptation Techniques for Real-time Collaborative System Design
- Analyzing Social Interaction in Computer-Mediated Communication (CMC) Systems - Herring & Smith (Joliet)
Sunday Morning, November 7 (1 unit, 9:00-12:30)
- Withdrawn
Social Science Methods and Findings for CSCW Designers
- Putting Video to Work: Social and Technical Issues in Video Conferencing - Hofer (Williford C)
Sunday Afternoon, November 7 (1 unit, 14:30-18:00)
- The Theory and Practice of Fieldwork for Systems Development - Randall & Rouncefield (Williford C)
- Withdrawn
Recommender Systems: Collaborating in Commerce and Communities
Saturday Evening (1 unit, 18:30-22:00)
Location: Joliet Room
Instructors: Jim Herbsleb, Carnegie Mellon University, and Gary Olson, University of Michigan
Description: We will provide an overview of the world of CSCW for newcomers to the field. We will offer a tour of some of the past, present and future key themes and contributions of CSCW. The design of computer technologies for the effective support of cooperative work has been CSCW's traditional focus. However, in recent years many exciting new areas of CSCW research have emerged with the penetration of networked communication technologies into arenas beyond the workplace. We will therefore consider recent research and design initiatives with regard to communication technologies for the home, for communications between family and friends, and in the arts and entertainment industries. The tutorial will also highlight many of the items in the CSCW 2004 program, providing a context and a roadmap for navigating the conference. Accompanying materials will point attendees to major publications with CSCW and related research areas.
Intended audience: Both first-time attendees and CSCW veterans who want an overview of the CSCW conference, including Sunday's tutorial program, and who want to learn more about contemporary CSCW research.
About the instructors: Jim Herbsleb's research focuses on communication and coordination in distributed teams, as well as the design of collaboration technology for messaging and awareness. Gary Olson's research focuses on the social and technical aspects of groups working together who are geographically dispersed. Jim and Gary are the conference co-chairs for CSCW 2004.
Sunday Full-Day (2 units, 9:00-18:00)
Location: Williford A
Instructors: Jonathan Grudin, Microsoft Research and Steven Poltrock, Boeing Phantom Works
Description: Learn about technologies being used to support groups, organizations, and online interaction. Hear about successes and problems that are encountered. See how different disciplines contribute to collaborative systems and how these technologies affect individuals, groups, organizations and society. The tutorial addresses support for small groups and for organizations, and emerging support for communities.
- Discover the multidisciplinary nature of computer supported cooperative work
- Discuss experiences with technologies that support communication, collaboration, and coordination
- Understand behavioral, social, and organizational challenges to developing and using these technologies
- Learn successful development and usage approaches
- Anticipate future trends in technology use and global social impacts
Intended Audience: This introductory overview tutorial is for actual and potential users, developers, researchers, marketers, or managers of systems designed to support groups and organizations. Broad experience with collaborative technologies is not expected.
Presentation format: Lecture, video, and group exercises
About the instructors: Steven Poltrock and Jonathan Grudin, co-chairs of CSCW?98, began collaborating in 1986. Steven Poltrock introduces, evaluates, and deploys collaborative technologies to support teamwork, knowledge management, and workflow management. Jonathan Grudin has worked as developer and researcher in this area.
Tutorial 3 has been withdrawn.
Location: Joliet Room
Instructors: Susan Herring, Indiana University and Marc Smith, Microsoft Research
Description: Learn about social software systems and communication in social cyberspaces. Learn conceptual frameworks from linguistics and sociology that provide insight into online social interaction. Select and apply tools for mining and visualizing social information from computer-mediated communication (CMC) databases.
Features:
- Overview of CMC systems and social software
- Concepts for analyzing social interaction in CMC systems
- Design tips to facilitate desirable outcomes
- Application of CMC analysis and visualization tools
Intended Audience: This introductory tutorial is for actual and potential designers, researchers, owners, managers and users of CMC systems like email, chat, IM, weblogs, and newsgroups. No background in sociology or linguistics is expected.
Presentation format: Lecture; small and whole group discussions; demonstration of computer analysis tools
About the instructors: Susan Herring, professor of Information Science and Linguistics, is the creator of Computer-Mediated Discourse Analysis, a methodological toolkit for analyzing online conversation. She is the editor of Computer-Mediated Communication: Linguistic, Social and Cross-Cultural Perspectives (Benjamins) and Computer-Mediated Conversation (Hampton).
Marc Smith, a research sociologist specializing in the social organization of online communities, leads the Community Technologies Group at Microsoft Research. He is co-editor of Communities in Cyberspace (Routledge), and the designer of the "Netscan" engine that enables social data mining of Usenet newsgroups.
Sunday Morning (1 unit, 9:00-12:30)
Tutorial 5 has been withdrawn.
Location: Williford C
Instructor: Erik C. Hofer, University of Michigan
Description: Video is really hard to do right because it requires an understanding of material from a huge number of fields. What I've tried to do is to take the most important contributions to video conferencing from HCI, CSCW, computer science, communications engineering, audio engineering, film production, set design and IT and wrap them together into a single tutorial. I'm hoping that the appeal will be broad - even those experienced with video conferencing will likely benefit from the completeness that I'm striving for.
Topics in this survey of the social and technical issues in developing and deploying video conferencing in organizations will include:
- Uses of video conferencing
- Is video useful?
- Social ergonomics
- Environment design and A/V considerations
- Audio and video encoding - from grainy thumbnails to HD
- Architectures and networking
- Common video conferencing tools
- Frameworks for building your own tool not quite from scratch
- Successful deployment and evaluation
Following this tutorial, participants will have a working knowledge of prior video conferencing research, ways that design of conferencing systems impacts user behavior and how audio and video are encoded and transmitted. Participants will have a strong understanding of the components of a video conferencing application, how to put them together to build systems to satisfy a number of design constraints and boost their chances of a successful deployment.
Intended Audience: This tutorial is intended for actual or potential users, practitioners, researchers or developers of applications that incorporate video conferencing. No prior experience with video conferencing is assumed, though those experienced with particular aspects of video conferencing will also benefit.
About the instructor: Erik C. Hofer is a member of the research staff at the Collaboratory for Research on Electronic Work at the University of Michigan School of Information where he designs, builds and deploys high-end video conferencing systems and helps large scientific collaborations use collaborative technologies. He serves on the management team for the Internet2 Commons, a service providing collaboration services to Internet2 members, and is active within the Video Development Initiative (ViDe).
Sunday Afternoon (1 unit, 14:30-18:00)
Location: Williford C
Instructors: Dave Randall (Manchester Metropolitan University) & Mark Rouncefield (Lancaster University)
Description: The study of socially organized cooperation is central to the success of new CSCW systems. This tutorial will describe the practical issues that arise in fieldwork through naturalistic enquiry. Competing perspectives will be examined, compared and contrasted. We will assess competing claims concerning the relevance of the 'social setting' in which work takes place and the consequences for system development.
- Participants will learn the relevance of theoretical perspectives to the practice of fieldwork, and to the problem of capturing social complexity.
- The practical problems, strategies and choices of the fieldworker in performing observational studies will be discussed.
- Experiences gleaned from a range of studies in commercial and industrial settings, domestic environments and public spaces - will be examined.
- Technologies for supporting analysis, especially the use of video, will be examined.
- Problems of method, communication and comprehension in collaborations between ethnographer and system developer will be presented.
Intended Audience: The tutorial will be of use to those who are intending to embark on observational studies themselves, and to system developers who wish to become familiar with issues arising from the adoption of observational methods.
About the instructors: Dave Randall, a Senior Lecturer at Manchester Metropolitan University, has been involved in a range of projects including; Air Traffic Control (ATC); retail finance; museums and domestic environments.
Mark Rouncefield, a Senior Research Fellow at Lancaster University has conducted fieldwork investigations of financial services; managerial work; healthcare and domestic environments.
Tutorial 8 has been withdrawn.
Last updated: November 4, 2004
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