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IBM BUSINESS CONSULTING SERVICES 2004. Back-office and Customer Care Centers in Emerging Economies, (Oct.). (Available at www-1.ibm.com/services/us/index.wss/ibvstudy/imc/a1004899?cntxt=a1000452 ).
Although the article is about BPO and call centers, it contains information about human-resource issues in offshoring companies in developing nations. Issues include human capital considerations in selecting a site (cost, labor, business, environment, and local experience), recruitment issues (skill shortages of managers, hiring in bulk), recruitment channels (employment agencies, employee referrals, campus recruitment, advertising, internal transfers), problems with evaluating candidates, challenges to training employees (rapid growth, high attrition, geographic dispersion), problems with employee retention and strategies for retention, and issues of global corporate leadership.
IDC. 2004. Companies are Turning to Home-Shoring to Boost Productivity and Efficiency While Reducing Costs, IDC Says. Press Release (Dec. 21).
This press release discusses an IDC report entitled An Alternative to Offshore Outsourcing: The Emergence of the Home-Based Agent (IDC#32237). IDC reports that there are currently more than 100,000 home-based phone representatives in the United States, taking the place of workers in call centers. Home-sourcing addresses problems that call centers have had with agent quality, high turnover rates, and the seasonal nature of work.
I-FLEX 2005. Home Page. (Available at www.iflexsolutions.com/iflex/Home.aspx. Accessed June).
Description from Web site. Driven by its mission to enable financial institutions worldwide to excel through the effective use of information technology, I-flex Solutions provides a comprehensive range of IT solutions to the global financial services industry.
INDO-ASIAN NEWS SERVICE 2005. SAP India to Hire 2,000 More Techies. (Available at www.hindustantimes.com/news/181_1420811,0003.htm. Accessed Aug.).
SAP is doubling to 4,000 its engineers in operations in India. The Indian operation serves the growing Indian domestic market. It also works on worldwide products such as the NetWeaver enterprise software.
INFORMATION TECHNOLOGY ASSOCIATION OF AMERICA 2003. New ITAA Paper on L-1 Visas Clarifies 'Specialized Knowledge' for Foreign Information Technology Workers - Association Calls the Visas Critically Important. Press Release (July 29).
L-1 visas have been used to bring workers, especially from India, to do outsourcing work. Many people believe that this is a misuse of the L-1 visa. ITAA took a stance on this issue, arguing that there is a valuable role for the L-1 visas but there needs to be admin-istrative reforms so that they are made available only for legitimate purposes such as bringing employees with specialized knowledge to work in the United States on a temporary basis for their multinational company. The change proposed would define specialized knowledge more narrowly so as not to include just anyone with knowledge of software programs, programming languages such as Java and COBOL, and IT tools with a large body of people skilled in them. "Advanced knowledge of an employer's special process or methodology that is not generally held throughout the industry could be considered specialized knowledge and would be an acceptable case for applying for an L-1 visa."
INSTITUTE FOR HIGHER EDUCATION 2004. Academic Ranking of World Universities, Shanghai Jiao Tong University. (Available at ed.sjtu.edu.cn/ranking.htm).
Researchers at the Shanghai Jiao Tong University have evaluated over 1000 universities on the criteria of quality education, quality of faculty, research output, and the size of the institution. A list of 500 top universities is then presented after analysis of the data. The top universities were located in the United States, followed by the United Kingdom, and then Japan.
INSTITUTE FOR SECURITY STUDIES 2003. Examining the Cyber Capabilities of Islamic Terrorist Groups, Technical Analysis Group, Institute for Security Studies, Dartmouth College (Nov.).
From the report. The Technical Analysis Group at the Institute for Security Technology Studies at Dartmouth College has prepared a report detailing how cyber technologies are exploited by Islamic terrorist groups. There is clear, factual evidence that Islamic terrorist groups are using information technologies to facilitate propaganda, recruitment and training, fundraising, communications, and targeting operations.
ISRAELI EXPORT AND INTERNATIONAL COOPERATION INSTITUTE 2005. Presentation on the Israel's Software Industry. (Available at http://software.export.gov.il).
This is a national trade development site about the Israeli software industry for those who want to build business relations with an Israeli software firm.
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