Bibliography by Authors - L  [home]



A| B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z


LACEY, M. 2005. Accents of Africa: A New Outsourcing Frontier. The New York Times (Feb.2).

The article describes the emerging offshoring industry in Africa. Most of the offshoring business has been in call centers, particularly in telemarketing rather than customer service. The English-language call center business has been focused in South Africa and to a lesser extent in northern African countries, but there is emerging call center business in Kenya and Ghana. French-language call centers are being established in Morocco, Senegal, Tunisia, and Madagascar. Some of the same problems are occurring in Africa as have occurred in India, i.e., problems with government bureaucracy and corruption, poor telecommunication and power infrastructures, speaking accents, and cultural differences.

LALL, M. 2005 The Challenges for India's Education System. Briefing Paper. Asia Program, Chatham House (April).

This report places India's educational system in historical perspective. Topics include improving access and quality of education at all levels, increasing funding for education, and improving literacy rates. The report finds that the Indian Institutes of Management and Indian Institutes of Technology are of a high quality, but primary and secondary education, especially in rural areas, is sorely lacking and the government makes promises of improved education but does not deliver on these promises.

LEVINSON, M. 2004. Life After Outsourcing. CIO Magazine (May 15).

Between 2000 and 2002, Nextel outsourced its billing system to Amdocs (an Israeli outsourcing firm), its desktop and help desk support to EDS, and its call center operation to IBM. The article reports on the way that work life changed for four people at IT: the CIO, the vice president of customer billing services, the senior manager in IT operations for outsource vendor management, and the manager of service delivery for data centers.

LIPOVAN, B. 2004. Outsourcing: Don't Be a Victim. The Receivables Report (Feb.).

Lipovan is the marketing director at a collection agency in North Carolina. This article appears in the monthly newsletter for financial managers in America's health care system. Much of the article tells the story of the medical transcription subcontractor in Pakistan who threatened to release private medical information about US citizens who had used UCSF facilities if a payment was not made by her contractor. The article also discusses the new legislation proposed by California Senator Liz Figueroa to ban doctors, HMOs, and hospitals from sending abroad confidential medical notes and records unless they are bound by the 1999 Confidentiality of Medical Information Act. The article also briefly describes how HIPAA relates to outsourcing.

LIU, X. 2004. Technology Policy, Human Resources, and Chinese Software Industry. Strategies for Building Software Industries in Developing Countries Conference. Honolulu, Hawaii (May 19-21). (Available at www.iipi.org/Conferences/Hawaii_SW_Conference/ Liu%20Paper.pdf).

From the paper's abstract. The competitiveness of the Chinese software industry is relatively weak internationally. This paper discusses three important factors behind this comparatively weak competitiveness: late support from government, language specific industry context and poor education and training systems. But recently, the industry has been pushed in a comprehensive manner and will make a leap-frog in the future.

LIU, X. 2004. Technology Policy, Language and Human Resource Factors in the Chinese Software Industry. Strategies for Building Software Industries in Developing Countries Conference. Honolulu, Hawaii (May 19-21). (Available at www.iipi.org/activities/ forums/softwareconference/Liu%20Presentation.pdf. Accessed March).

From the International Intellectual Property Institute Web site. The growth of a strong software industry is viewed by many developing country policy makers as an essential element in their road to development. Developing countries and aid agencies have thus invested heavily in support of building domestic software industries, particularly by investing in education and technology adoption. While the various measures and programs developing countries have instituted are meant to promote the growth of domestic software companies, they may also have long-term negative effects upon their software industry. Without careful and enlightened policies, the well-intentioned efforts of some developing country governments may stunt the growth of their software companies and in the end do more harm than good. Strategies for Building Software Industries in Developing Countries will bring together experts and software industry professionals from around the world to identify, discuss, and debate the various policy options governments have to cultivate their software industries and what strategies software companies can employ to ensure success in the international market place.

LOHR, S. 2004. High-End Technology Work Not Immune to Outsourcing. The New York Times (June 16).

The common wisdom is that routine IT jobs such as software programming and testing are susceptible to outsourcing but that high-skill jobs such as software architects are likely to be protected from this fate. However, the New York Times has found that Microsoft signed contracts in 2001 that has brought employees from two Indian outsourcing firms, Infosys and Satyam, to the United States to work in Microsoft facilities doing work as software architects, senior software developers, and software developers. The contracts also included work done in India by project managers, software development engineers, and software testing engineers. Microsoft has continued to grow its payroll from 34,000 to 37,000 in the past year, but it has taken other cost-cutting measures such as reducing prescription drug benefits, tightening parental leave policies, and making it more costly for employees to participate in the employee stock purchase plan.

LU, Q. 2000. China's Leap into the Information Age. Oxford University Press, Oxford, UK.

From Amazon.com. This book provides the first in-depth analysis of how four innovative Chinese electronics enterprises - the Stone Group, the Legend Computer Group, the Founder Group, and the China Great Wall Computer Group - transformed the Chinese computer industry over the past decade. It explains how indigenous Chinese business enterprises that grew up during the era of economic reform gained the high-technology capabilities and modern marketing know-how to compete domestically and internationally with powerful foreign multinationals. Through case studies based on first-hand access to company records and personnel, the author reveals how, building on technological capabilities accumulated during the central planning era, the institutional transformations of the economic reform era unleashed a unique pattern of organizational learning and innovative enterprise. The author also draws out the implications of the developmental experience of the Chinese computer electronics sector for understanding the institutional and organizational foundations for a successful transition from a centrally-planned economy toward a market-oriented one.

LUNDY, K. 2003. Australia vs. Offshore -How Can Australia Win? Melbourne, Australia (Oct. 10) (Available at www.katelundy.com.au/offshoring.htm).

This is an opinion piece on the topic of ICT offshoring in Australia. The author believes that offshoring will not benefit the Australian economy, but rather reduce Australia's capacity to innovate and commercialize which will lead to decreased business opportunities in the ICT field. The author mentions several drawbacks to offshoring, which include loss of jobs, unreliable security and privacy practices overseas, and overhead of administration costs outweighing any actual cost savings.

LUXOFT, INC. 2005. (Available at www.luxoft.com/eng/about/info/. Accessed March).

Description from Web site. LUXOFT is Russia's largest software development outsourcing company. We provide our clients with a full spectrum of software development services performed in dedicated offshore centers or on customer sites. LUXOFT is serving global business leaders like Boeing, Deutsche Bank, Dell, IBM, and smaller companies like start-up ventures and mid-size ISVs.