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UDANI, DHAVAL. 2005. The Quest for HTMLParser. (Available at htmlparser.sourceforge.net/articles/quest.html. Accessed Aug.).

From the article. In 1984, Citicorp Overseas Software Limited (COSL) was created by Citibank to produce low-cost software for its various banking operations. Citicorp Information Technologies India Ltd. (CITIL), now know as i-Flex, was formed out of this company about 10 years ago to service non-Citi clients. In 2001, COSL was merged with another arm of Citibank India known as Global Support Unit (GSU) to form OrbiTech Solutions Ltd. which, in turn, merged with Polaris Software Labs in 2002. With its expertise in the banking domain, OrbiTech undertook to develop a suite of banking products. However with several players in the market, it needed something innovative and fast. With an aim of increasing productivity, an initiative was started to develop tools, code generators, and reusable components to be used within the organization.

UNITED NATIONS CONFERENCE ON TRADE AND DEVELOPMENT 2004. The Offshoring of Corporate Service Functions: The Next Global Shift? World Investment Report 2004 (Chapter 4).The Shift Towards Services. The United Nations, New York, NY and Geneva, Switzerland.

The chapter covers the tradability revolution, future prospects for the offshoring of services, outsourcing versus captive business models, the search for competitiveness driving corporate offshoring, impact on host countries, and implications for home countries.

U.S. GENERAL ACCOUNTING OFFICE 2004. Defense Acquisitions: Knowledge of Software Suppliers Needed to Manage Risks. Government Accountability Office GAO-04-678, (May).

Because the DOD is heavily reliant on software for its weapon systems and other systems (pay, supply, etc.), and because more of DOD's prime contractors are subcontracting work - sometimes overseas - there is a concern about vulnerabilities being exploited in defense software. The study finds that current acquisition and software security policies do not adequately handle this issue. Most policies focus on external hacking and unauthorized access rather than risks from subcontractors who are essentially insiders to the DOD information systems. The majority of groups within DOD that were studied did not make risk from foreign software content an explicit part of their risk identification and mitigation procedures. Moreover, risk mitigation is often delegated by DOD to its vendors, and they are typically more concerned about software functionality and quality assurance than development risks associated with foreign suppliers. It is impractical to check every line of code or conduct security clearances for all subcontractors or monitor software development facilities around the world. The GAO recommends that the responsibility for watching for this risk be placed in the hands of the program manager. DOD balked at this recommendation and wanted the program managers to have support from external sources to determine threat information on suppliers. DOD also wanted oversight of these security risks to be the collaborative responsibility of several offices within DOD.

U.S. GENERAL ACCOUNTING OFFICE 2004. Highlights of a GAO Forum, Workforce Challenges and Opportunities for the 21st Century: Changing Labor Force Dynamics and the role of Government Policies. Government Accountability Office GAO-04-845SP, (June 2004).

The document reports the highlights of "Workforce Challenges and Opportunities for the 21st Century Forum" hosted by the GAO on April 22, 2004. The forum brought together government officials, business and union representatives, and other workforce specialists to talk about how demographic and economic forces that are shaping the US workforce for the 21st century. Topics include the slowing growth rate of the labor force, the increasing racial and ethnic diversity, the global interdependence, the increased importance of technology and the greater emphasis on the knowledge worker, and the impact of increasing budget deficits on the ability of the federal government to continue to invest in its labor force through immigration, tax, labor, and education and training programs. Outsourcing receives brief mention in the report as a continuing issue, but the report is more important for its setting the context for understanding the US response to outsourcing in light of its changing labor situation.