communication

In this paper, we describe FLANNEL, an architecture for adding computational capabilities to email. FLANNEL allows email to be modified by an application while in transit between sender and receiver. This modification is done without modification to the endpoints---mail clients---at either end. This paper also describes interaction techniques that we have developed to allow senders of email to quickly and easily select computations to be performed by FLANNEL. Through, our experience, we explain the properties that applications must have in order to be successful in the context of FLANNEL.

Current asynchronous voice messaging interfaces, like voicemail, fail to take advantage of our conversational skills. TalkBack restores conversational turn-taking to voicemail retrieval by dividing voice messages into smaller sections based on the most significant silent and filled pauses and pausing after each to record a response. The responses are composed into a reply, alternating with snippets of the original message for context. TalkBack is built into a digital picture frame; the recipient touches a picture of the caller to hear each segment of the message in turn. The minimal interface models synchronous interaction and facilitates asynchronous voice messaging. TalkBack can also present a voice-annotated slide show which it receives over the Internet.

We describe some common problems experienced by users of computer-based text chat, and show how many of these problems relate to the loss of timing-specific information. We suggest that thinking of chat as a real-time streaming media data type, with status and channel indicators, might solve some of these problems. We then present a number of alternative chat interfaces along with results from user studies comparing and contrasting them both with each other and with the standard chat interface. These studies show some potential, but indicate that more work needs to be done.

We are developing an interaction technique for rich nonverbal communication through an avatar. By writing a single letter on a pen tablet device, a user can express their ideas or intentions, non-verbally, using their avatar body. Our system solves the difficult problem of controlling the movements of a highly articulated, 3D avatar model using a common input device within the context of an office environment. We believe that writing is a richly expressive and natural means for controlling expressive avatar gesture.

Impromptu is a mobile audio device which uses wireless Internet Protocol (IP) to access novel computer-mediated voice communication channels. These channels show the richness of IP-based communication as compared to conventional mobile telephony, adding audio processing and storage in the network, and flexible, user-centered call control protocols. These channels may be synchronous, asynchronous, or event-triggered, or even change modes as a function of other user activity. The demands of these modes plus the need to navigate with an entirely non-visual user interface are met with a number of audio-oriented user interaction techniques.

Employee directories play a valuable role in helping people find others to collaborate with, solve a problem, or provide needed expertise. Serving this role successfully requires accurate and up-to-date user profiles, yet few users take the time to maintain them. In this paper, we present a system that enables users to tag other users with key words that are displayed on their profiles. We discuss how people-tagging is a form of social bookmarking that enables people to organize their contacts into groups, annotate them with terms supporting future recall, and search for people by topic area. In addition, we show that people-tagging has a valuable side benefit: it enables the community to collectively maintain each others' interest and expertise profiles. Our user studies suggest that people tag other people as a form of contact management and that the tags they have been given are accurate descriptions of their interests and expertise. Moreover, none of the people interviewed reported offensive or inappropriate tags. Based on our results, we believe that peopletagging will become an important tool for relationship management in an organization.

This paper describes the concept of Time-Machine Computing (TMC), a time-centric approach to organizing information on computers. A system based on Time-Machine Computing allows a user to visit the past and the future states of computers. When a user needs to refer to a document that he/she was working on at some other time, he/she can travel in the time dimension and the system restores the computer state at that time. Since the user's activities on the system are automatically archived, the user's daily workspace is seamlessly integrated into the information archive. The combination of spatial information management of the desktop metaphor and time traveling allows a user to organize and archive information without being bothered by folder hierarchies or the file classification problems that are common in today's desktop environments. TMC also provides a mechanism for linking multiple applications and external information sources by exchanging time information. This paper describes the key features of TMC, a time-machine desktop environment called “TimeScape,” and several time-oriented application integration examples.