Customer Service FAQ
What are the benefits of becoming an ACM Member?
There are many benefits of becoming an ACM member including networking opportunities with other ACM Members and full and unlimited access to online books and courses for professional development. Please browse the benefits unique to each membership type by clicking below:
What are the Terms and Conditions for ACM's Automatic Renewal Program?
ACM’s Automatic Renewal Program is a convenient way to renew your memberships and subscriptions without interruption. Each year, your credit card will automatically be charged the relevant fees for that renewal period. If you choose to participate in ACM’s Automatic Renewal Program, renewals will be processed during the month of your membership expiration date.
By opting in to Automatic Renewal, you hereby authorize ACM on an automatic annual basis to:
1. Renew your ACM membership and subscriptions that you have selected.
2. Charge the applicable membership and subscription fees to the credit card that you place on file.
If you wish to subscribe or unsubscribe from ACM’s Auto Renewal Program, simply click on “My Wallet,” when logged into https://myacm.acm.org.
In order to be eligible for ACM’s Automatic Renewal Program, you must be an active Professional or SIG Member at the time of enrollment.
How do I create my ACM Web Account?
To access the online services included with your ACM membership you must first create a free ACM Web Account. To create your ACM Web Account, please click below.
How do I check the status of my membership?
ACM and SIG members can login to the myACM section of our website using your Web Account. You can check your member status, anniversary date, expiration date and member type. In addition, you can change postal mailing options and view a list of your current ACM services.
You may also contact the Member Services department to check the status of your membership.
How do I change my contact information?
ACM and SIG members can change their contact information by logging into the myACM section of our website using their ACM Web Account. You can change your mailing address, email address, phone and fax numbers.
You may also contact the Member Services Department to update your contact information.
How can I renew my membership?
ACM and SIG members can renew your membership online. To renew your membership please click below. You will need an ACM Web Account to renew your membership online.
You may also contact the Member Services Department to renew your membership.
How can I add services to my membership?
ACM and SIG members can join Special Interest Groups (SIGs), add subscriptions, and purchase single-copy issues online by logging into myACM, choosing the desired service and following the payment instructions.
You may also add services by contacting our Member Services Department
How can I cancel a service or membership?
To cancel a membership, subscription or single-copy order, please contact the Member Services department by phone, fax, or email.
How can I file a claim for missing issues?
We want to make sure you don't miss any magazines, journals, or newsletters from your subscriptions. Please review our claim policy before submitting any claim. In addition, please review the Publication/SIG Newsletter schedule to confirm that the issues you are claiming have already been published.
When you are ready to submit your claim, please contact the Claims Department.
Claims Policy: We will fulfill all claims on current subscriptions. Claims on lapsed subscriptions are fulfilled provided you file a claim with us within 6 months of your subscription expiration date. If issues are no longer available we will provide a refund equal to the per-issue value, based on your subscription rate.
Where can I find prices for ACM memberships and subscriptions?
You can find the current prices for memberships, subscriptions, and publications by referring to our website or by contacting our Ordering department.
- ACM Professional & SIG Membership Prices (pdf)
- ACM Student & Student SIG Membership Prices (pdf)
- Publication Subscription Prices
- SIG Publication Subscription Prices
- Conference Proceedings & Book Prices
- Contact Member Services
Can academic and corporate organizations become ACM members?
Libraries of corporate and academic organizations may become Institutional Members of ACM. For more information on ACM Institutional Membership, please visit the institutional membership section of our website by clicking below.
Can I subscribe to ACM and SIG publications without being a member?
Yes! You can subscribe to ACM Publications and Newsletters without being an ACM member. Subscribe to your publication of choice online by clicking below. You may need to contact the Ordering department for single copy issues.
What is the Digital Library?
The ACM Digital Library is a vast collection of citations and full text from ACM journal articles, newsletter articles, and conference proceedings. Please visit the Digital Library for more information. You will need a Web Account to login for certain features of the Digital Library.
Who can access the Digital Library?
ACM Professional & Student Members who subscribe to the Digital Library get unlimited access to full-text content, plus additional functionality such as Advanced Search and Personalized Services.
ACM SIG Members receive full-text access to all materials sponsored by their respective SIGs in the Digital Library.
Non-Members and the general public can only access the search/browse options on the main Digital Library page.
Please visit the Digital Library for more information.
Where can I find information about events and conferences?
ACM and the 37 ACM Special Interest Groups (SIGs) sponsor over 100 conferences worldwide every year. The Events and Conferences calendar lists events by date, location, and sponsoring SIG. Click below to view the calendar.
What is the acceptable usage policy for ACM Forwarding Accounts?
For acceptable usage of the @acm.org forwarding service please read the Forwarding Service Anti-Spam Policy.
How do I contact the Member Services department?
To contact the appropriate parties in the Membership Services department, please click below for detailed contact information:
How do I contact my personal Member Service Representative?
Professional Members can obtain the contact information for their personal Member Service Representative by signing into the “myACM” portion of our site and clicking on the “My Personal Customer Service Representative” link below your name.
How do I unsubscribe from emails?
You can set your email preferences by logging into the “myACM” tab on our website and clicking the “My Contact Information” link. You may unsubscribe from specific ListServ emails via the “ListServ” link.
How can I obtain a receipt?
Receipts can be obtained by logging into the “myACM” tab and clicking on the “My Receipts” button at the bottom of the page.
What is your payment mailing address?
Payments should be mailed to ACM at the following address:
Association for Computing Machinery, Inc
General Post Office
P.O. Box 30777
New York, NY 10087-0777
What is the maximum email message size that will be successfully received and forwarded by acm.org?
The maximum size limit for an email being sent through the ACM email forwarding service is 10 MB.
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