Customer Service FAQs

How do I contact the Member Services department?

What are the benefits of becoming an ACM Member?

What is myACM?

What is an ACM Account?

What is the pricing for ACM memberships and subscriptions?

What is ACM’s payment mailing address?

What are the Terms and Conditions for ACM's Automatic Renewal Program?

How can I cancel a service or membership?

How do I unsubscribe from email messages?

Is membership required to subscribe to publications?

How do I claim missed issues?

Who can access Digital Library content?

Where can I find information about events and conferences?


How do I contact the Member Services department?

To contact the Membership Services department, please click below. If you have created your ACM account, you can access our Live Chat feature by logging in to "myACM". Professional Members can contact their personal Member Service Representative by signing into "myACM" and clicking on the "My Personal Customer Service Representative" link below your name.

What are the benefits of becoming an ACM Member?

There are many reasons to join ACM. When you become a member, you become a part of the dynamic changes that are transforming our world, by helping to shape the future of computing. ACM provides the tools and resources to help get you there, by advancing your career and enriching your knowledge with life-long learning resources.

Please browse the benefits unique to each membership type by clicking below:

What is myACM?

The "myACM" dashboard has been created to give members access their membership details. Once you have created your ACM Account you will be able to perform the following functions through the "myACM" dashboard:

  • Manage Contact Details and Preferences
  • Download Member Card and Certificate (Professional Members only)
  • Review Status of Membership and Services
  • Access Member Benefits and Email Forwarding
  • Obtain Receipts
  • Renew and add Memberships and Subscriptions
  • And much more!
  • Go to myACM

What is an ACM Account?

To access the online services included with ACM membership you must first create an ACM Account. Once you have successfully created your ACM account, the username will be provided in a confirmation email. The username is not a client number or an email address. To create your ACM Account, please click below.

 

What is the pricing for ACM memberships and subscriptions?

Please visit the pages links below complete information on our available membership options and related pricing. SIG memberships can be purchased individually or added to ACM membership. ACM journals, SIG publications, and conference proceedings pricing is available via their respective links.

What is ACM’s payment mailing address?

Please mail payments to the following address:

Association for Computing Machinery, Inc
General Post Office
P.O. Box 30777
New York, NY 10087-0777
USA

What are the Terms and Conditions for ACM's Automatic Renewal Program?

ACM’s Automatic Renewal Program is a convenient way to renew your memberships and subscriptions without interruption. Your credit card will automatically be charged the relevant fees for the renewal period during the month of your membership expiration. To be eligible for ACM’s Automatic Renewal Program, you must be an active Professional or SIG Member at the time of enrollment. To enroll in or unsubscribe from ACM’s Auto Renewal Program, simply log into "myACM" and click on "My Wallet".

By opting for Automatic Renewal, you hereby authorize ACM on an automatic annual basis to:

1. Renew your ACM membership and subscriptions that you have selected.

2. Charge the applicable membership and subscription fees to the credit card that you place on file.

How can I cancel a service or membership?

To cancel a membership, subscription, or single-copy order, please contact the Member Services department.

How do I unsubscribe from email messages?

To be removed from unwanted emails simply click the "Unsubscribe" link at the bottom of the message to cancel the subscription.

You may also log in to the "myACM" dashboard with your ACM account and click on the "Electronic Mailing Lists" link on the side navigation panel to manage your lists.

Is membership required to subscribe to publications?

You can subscribe to ACM and SIG Publications without a membership. Subscribe to your publication of choice online by clicking below.

How do I claim missed issues?

Our goal is to ensure you do not miss issues from your magazine, journal, or newsletter subscriptions. To claim missing issues, please contact our Claims Department. Please review our claim policy prior to submitting claims.

Claims Policy: We will fulfill all claims on current subscriptions. Claims on lapsed subscriptions are fulfilled provided you file a claim with us within 6 months of your subscription expiration date. If issues are no longer available a refund equal to the per-issue value, based on your subscription rate, will be provided.

Who can access Digital Library content?

The ACM Digital Library is our vast collection of citations and full text from ACM journals, newsletters, and conference proceedings.

ACM Professional & Student Members who subscribe to the Digital Library receive unlimited access to full-text content.

ACM SIG Members receive full-text access to all content sponsored by their respective SIGs.

Non-Members and the public can purchase full-text articles on an individual basis.

Academic, Government, and Corporate libraries can purchase access via an academic consortia agreement or site license. Please visit the Digital Library Resource Center for more details.

An ACM Account login is required for full-text access to content and article purchases. If you have not created your ACM Account, please create one below.

Where can I find information about events and conferences?

ACM and ACM Special Interest Groups (SIGs) sponsor over 100 conferences worldwide each year. The Conferences calendar lists events by date, location, and sponsoring SIG. Lectures and events from our Distinguished Speakers and Chapters can be found through their respective calendars.

ACM Case Studies

Written by leading domain experts for software engineers, ACM Case Studies provide an in-depth look at how software teams overcome specific challenges by implementing new technologies, adopting new practices, or a combination of both. Often through first-hand accounts, these pieces explore what the challenges were, the tools and techniques that were used to combat them, and the solution that was achieved.

Lifelong Learning

ACM offers lifelong learning resources including online books from O'Reilly, online courses from Skillsoft, TechTalks on the hottest topics in computing and IT, and more.

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